Our team of ombudsmen and investigators specialises in helping small businesses with complaints about financial businesses.

We help in areas such as:

  • banking and credit
  • insurance
  • financial advice and investments
  • pensions

Find out more about the complaints we can help with.

Our ombudsmen

Our ombudsmen have the power to make legally binding decisions. They make final decisions in cases where we can’t resolve a small business’s complaint about a financial business more informally. If a small business accepts an ombudsman’s final decision, the financial business involved is bound by the decision.

Find out more about how we make our decisions.

Our investigators

Our ombudsmen lead a team of investigators - or case handlers - who look into complaints from small businesses. These cases can sometimes be complex, and our specialist investigators can provide tailored help. They’re supported in their casework by a dedicated legal resource.