Find out how our service is being impacted by the Covid-19 (coronavirus) outbreak, and what this means for your complaint:
- Find out how to contact us to register a complaint, or ask a question about your case.
- Find out more about our approach to Covid-19 related issues that might affect small businesses, and how small businesses can complain (individual consumers can find this information on our main website).
- Financial businesses: if you are handling or responding to complaints, find out more about our approach to complaints caused or affected by Covid-19.
Can we help you?
About 99% of UK small businesses are eligible to use our service – read more about the size of business we can help or use our eligibility checker to find out more about who we can help.
If you’re a small business with a complaint
If you’re not happy with how a financial services business has handled your complaint, we can help. Making a complaint is straightforward and won't cost you anything.
If you’re not a small business
If you have a complaint about a financial business but you’re not a small business, head to our main Financial Ombudsman Service's website for more about how we help individual consumers.
Complaints we can help with
We're able to consider complaints about most kinds of financial products and services provided in or from the UK. Find out more about the types of complaints we can help with.