The Financial Ombudsman Service for Small Businesses is a free and easy to use service that has the power to settle complaints between small businesses and financial services providers.
Find out how our service is being impacted by the Covid-19 (coronavirus) outbreak, and what this means for your complaint:
- Find out how to contact us to register a complaint, or ask a question about your case.
- Find out more about our approach to Covid-19 related issues that might affect small businesses, and how small businesses can complain (individual consumers can find this information on our main website).
- Financial businesses: if you are handling or responding to complaints, find out more about our approach to complaints caused or affected by Covid-19.
If you’re a small business and you have a complaint
Do you have a complaint about a financial business? If you’re not happy with how they’ve handled your complaint, you can ask us to step in.
If you’re not a small business
If you have a complaint about a financial business but you’re not a small business, head to our Financial Ombudsman Service website.
If you’re not sure, find out more here.