The Financial Ombudsman Service has been sorting out complaints between financial businesses and their customers since we were set up by Parliament in 2001. Find out more about us and the service we provide for small businesses.
28 January 2021
If a financial business and a small business can’t resolve a complaint themselves, we’ll give an unbiased answer about what has happened. If we decide someone has been treated unfairly, we’ll use our legal powers to put things right. On this page, we explain more about our role and the service we provide for small businesses.
The Financial Ombudsman Service for small businesses
In 2019 we were given official powers to look into complaints from small businesses. We now offer a dedicated dispute resolution service that over 99% of UK small businesses are eligible to use.
Our service is free for small businesses and individual consumers and every year well over 1 million people contact us about problems with a variety of financial products and services.
Our knowledge and experience
If you're not a small business...
Guided by fairness
Fairness is at the heart of what we do – and how we treat our staff and the people who use our service. You can read more about our aims and values, our governance and funding, careers at the ombudsman and the latest news, on our main website.