Information for financial businesses on our main site
You’ll always have the chance to resolve any complaint with your small business customer before it comes to us. Read our step by step guides.
We share our knowledge and experience with the financial services businesses we work with in a number of different ways. Find out more about the help and guidance we provide for financial businesses receiving and resolving complaints.
As well as resolving disputes, we also work with businesses to help prevent complaints. Our work gives us an insight into how complaints arise and how they might be avoided in the future. The links provided below are for financial businesses who are receiving and resolving complaints. The links direct to the dedicated sections on our main website that provide detail relevant if you are handling complaints.