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Resolving complaints – help for financial businesses

We share our knowledge and experience with the financial services businesses we work with in a number of different ways. Find out more about the help and guidance we provide for financial businesses receiving and resolving complaints.

As well as resolving disputes, we also work with businesses to help prevent complaints. Our work gives us an insight into how complaints arise and how they might be avoided in the future. The links provided below are for financial businesses who are receiving and resolving complaints. The links direct to the dedicated sections on our main website that provide detail relevant if you are handling complaints.

Information for financial businesses on our main site

  • For financial businesses

    You’ll always have the chance to resolve any complaint with your small business customer before it comes to us. Read our step by step guides.

    An overview of information we share for financial businesses

  • Complaints we deal with

    We deal with complaints about a wide range of financial products and services. Take a look at a list of products and services, with links to information about our usual approach to resolving complaints about them. 

    Complaints we deal with