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Our eligibility checker

Last updated: 2 June 2023
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We can help small businesses, charity and trust with their complaints about financial products or services. Before we can investigate a complaint, we need to check it’s one our rules and powers say we can help with.

Watch our video to find out who we can help with, or you could answer some questions to check if you’re eligible to bring your complaint.

View video

 Read the transcript of this video.

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Use our eligibility checker to get an indication of whether our dedicated dispute-resolution service for small businesses may be able to help you, just by answering a couple of questions.

Click the answer that applies to make a start. 

What is the annual turnover of your business? To answer this question, please use your year-end accounts from the last financial year.

Your answers suggest that your business is not eligible for help from our service for small businesses.

But to check, you can contact us on 0800 032 8000.

How many people work for your business? To answer this question, please use your total number of employees and contractors.

Your answers suggest that you may be eligible for help from our dedicated dispute-resolution service for small businesses. You can make a complaint to us by completing our complaint form below.

If you have a general query or want to discuss your complaint, you can find ways to contact us on our website. 

What is the total of your business's balance sheet? To answer this question, please use your year-end accounts from the last financial year.

Your answers suggest that you may be eligible for help from our dedicated dispute-resolution service for small businesses. You can make a complaint to us by completing our complaint form below.

If you have a general query or want to discuss your complaint, you can find ways to contact us on our website.

Your answers suggest that your business may not be eligible for help from our service for small businesses.

But to check, you can contact us on 0800 032 8000.

Make a complaint

How to complete an online complaint form

You’ll need the following information to hand when you complete our complaint form:

  • The name of the financial business you're complaining about.
  • Dates of correspondence with the business, including the date of its final response.
  • Your account or policy details. 

You also need to provide us with some detail about your business accounts, so we can check your business is eligible to use our service.  Specifically, we need to know about:

  • your annual turnover or income
  • the number of employees
  • the type of business you have and any businesses it’s linked to
  • information about the business balance sheet

You can read more about how we assess eligibility to use our service, on our who we can help page.

Please note that our online complaint form needs to be completed and submitted in one go. It cannot be saved part of the way through. So, please allow up to 30 minutes to complete the form and submit your complaint.

Please don’t close the form until you have fully completed and submitted it. If you do, you will lose the stage you’re at and the information you have added so far.

Complaint form – a financial business or product

Use this online form to make a complaint to us about a financial business or product

Other ways to make a complaint

If you’re unable to use our one of our online forms, there are other ways you can make a complaint to us. You can:

  • call us on 0800 032 8000 and we can take the details of your complaint over the phone or arrange to send a form or other information in different formats.

Make a new complaint

How to complete an online complaint form

You’ll need the following information to hand when you complete our complaint form:

  • The name of the financial business you're complaining about.
  • Dates of correspondence with the business, including the date of its final response.
  • Your account or policy details. 

You also need to provide us with some detail about your business accounts, so we can check your business is eligible to use our service.  Specifically, we need to know about:

  • your annual turnover or income
  • the number of employees
  • the type of business you have and any businesses it’s linked to
  • information about the business balance sheet

You can read more about how we assess eligibility to use our service, on our who we can help page.

Please note that our online complaint form needs to be completed and submitted in one go. It cannot be saved part of the way through. So, please allow up to 30 minutes to complete the form and submit your complaint.

Please don’t close the form until you have fully completed and submitted it. If you do, you will lose the stage you’re at and the information you have added so far.

Complaint form – a financial business or product

Use this online form to make a complaint to us about a financial business or product

Other ways to make a complaint

If you’re unable to use our one of our online forms, there are other ways you can make a complaint to us. You can:

  • call us on 0800 032 8000 and we can take the details of your complaint over the phone or arrange to send a form or other information in different formats.