Information about how we can help with complaints about pensions.
How we handle complaints about pensions
We’ll look at the facts and circumstances of each individual complaint and we’ll listen impartially to what you and the business have to say.
We’ll reach what we consider to be a fair and reasonable outcome in the particular circumstances of a complaint and take into account whether – and how – the business you’ve complained about has tried to put things right.
Complaints we see
We can look at most complaints about group personal pensions, small self-administered schemes and executive pension plans. We look at complaints about businesses regulated by the Financial Conduct Authority (FCA).
Some complaints about pensions are dealt with by the Pensions Ombudsman and complaints about state pensions are usually dealt with by the Pension Service. But we can help point you in the right direction if you're not sure and where we aren’t able to look at a complaint, and we’ll tell you about any other organisation that might be able to help.
How to complain
Bringing a complaint to us is straightforward and won't cost you anything. Find out more about our process and making a complaint using our online form.
How long it takes
Find out more about when you can expect to hear from us once you've sent us a complaint.