If you’re unhappy with a financial business’ response to your complaint, get in touch with us.
Make a new complaint
Before submitting your complaint to us, you need to contact the financial business you want to complain about, and give them a chance to resolve things. Read more about this and how to complain to the Financial Ombudsman Service.
To make a new complaint online, answer a few questions to check the type of small businesses we can help and make a new complaint using our online forms.
Contact us with an enquiry
If your complaint is already with an investigator, and you have a question about progress or sending in further information, you should speak to your investigator direct.
Call our helpline
Our phones lines are open between 9am and 5pm, Monday to Friday – but it’s likely that you will need to wait to speak to someone. If you have an enquiry about an ongoing case, contact your investigator direct. Their contact details are on their emails or letters.
Send us an email
To contact us about an existing case, send us an email quoting your case reference number.
Our accessibility services
When you contact us or use our service, we can provide information in different formats or languages, and adapt the way we communicate with you – depending on your needs.
You can find out more about how we can adapt our service to meet your needs on our accessibility page.
Our Business Support Hub
Financial businesses and professional consumer advisers can contact our Business Support Hub for help with general enquiries.