If you’re unhappy with a financial business’ response to your complaint, get in touch with us.
Make a new complaint
Before submitting your complaint to us, you need to contact the financial business you want to complain about, and give them a chance to resolve things. Read more about this and how to complain to the Financial Ombudsman Service.
To make a new complaint online, answer a few questions to check the type of small businesses we can help and make a new complaint using our online forms.
Contact us with an enquiry
If your complaint is already with an investigator, and you have a question about progress or sending in further information, you should speak to your investigator directly.
Unfortunately, we’re not set up to help customers face to face and won’t be able to speak to you at any of our offices or regional hubs.
Call our helpline
Our phone lines are open between 9am and 5pm, Monday to Friday. At times, you might need to wait to speak to someone. Mondays are usually our busiest days – so if you can, please call on a different day to avoid longer waiting times.
Send us an email
To contact us about an existing case, send us an email quoting your case reference number.
Our accessibility services
When you contact us or use our service, we can provide information in different formats or languages, and adapt the way we communicate with you – depending on your needs.
You can find out more about how we can adapt our service to meet your needs on our accessibility page.
Our Business Support Hub
Financial businesses and professional consumer advisers can contact our Business Support Hub for help with general enquiries.
Information
Our opening hours over the festive period will be changing. You can find our opening hours between 23 December 2024 to 2 January 2025 below:
- 23 December to 24 December – 9am to 5pm
- 25 December to 29 December – closed
- 30 December to 31 December – 9am to 5pm
- 1 January – closed
- 2 January – 9am to 5pm
You can still make a new complaint to us using our online complaint form.
Financial businesses, consumer advisers and professional representatives can find our Business Support Hub opening hours in our main websiteBusiness Support Hub.
