Contact us

If you’re unhappy with a financial business’ response to your complaint, get in touch with us.

Make a new complaint

Before submitting your complaint to us, you need to contact the financial business you want to complain about, and give them a chance to resolve things. Read more about this and how to complain to the Financial Ombudsman Service

To make a new complaint online, answer a few questions to check the type of small businesses we can help and make a new complaint using our online forms. 

Make a new complaint  

Contact us with an enquiry

If your complaint is already with an investigator, and you have a question about progress or sending in further information, you should speak to your investigator directly. 

Unfortunately, we’re not set up to help customers face to face and won’t be able to speak to you at any of our offices or regional hubs.


Call our helpline

Our phones lines are open between 9am and 5pm, Monday to Friday – but it’s likely that you will need to wait to speak to someone. If you have an enquiry about an ongoing case, contact your investigator direct. Their contact details are on their emails or letters.

0800 032 8000

Call us

Send us an email

To contact us about an existing case, send us an email quoting your case reference number. 

Email us

Our accessibility services

When you contact us or use our service, we can provide information in different formats or languages, and adapt the way we communicate with you – depending on your needs.

You can find out more about how we can adapt our service to meet your needs on our accessibility page.

Find out more 

Our Business Support Hub

Financial businesses and professional consumer advisers can contact our Business Support Hub for help with general enquiries.

Find out more