We can help micro-enterprises and small businesses (including self-employed people, partnerships and limited companies).

According to our rules:

  • a micro-enterprise is a business which:
    • has a turnover or annual balance sheet that does not exceed €2 million
    • employs fewer than 10 employees
  • a small business is an enterprise which: 
    • is not a micro-enterprise
    • has an annual turnover of less than £6.5 million
    • has a balance sheet total of less than £5 million, or employs fewer than 50 employees

We can also help charities with an annual income of less than £6.5m and trusts with a net asset value of less than £5m; and individuals who act as personal guarantors for loans to businesses they’re involved in.

Contact us if you have a complaint about a financial business and you’re a:

  • micro-enterprise
  • small business

You can get an indication of whether our dedicated dispute-resolution service for small businesses may be able to help you by answering a few questions:

What is the annual turnover of your business?
To answer this question, please use your year-end accounts from the last financial year.

Your answers suggest that your business is not eligible for help from our service for small businesses.

But to check, you can contact us on 0800 023 4567.

How many people work for your business?
To answer this question, please use your total number of employees and contractors.

Your answers suggest that you may be eligible for help from our dedicated dispute-resolution service for small businesses. Contact us and we’ll check if your complaint is something we can help with.

What is the total of your business's balance sheet?
To answer this question, please use your year-end accounts from the last financial year.

Your answers suggest that you may be eligible for help from our dedicated dispute-resolution service for small businesses. Contact us and we’ll check if your complaint is something we can help with.

Your answers suggest that your business may not be eligible for help from our service for small businesses.

But to check, you can contact us on 0800 023 4567.